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NILDA
Method
Enter who is evaluating and who is being evaluated to start tracking call scores.
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Add a day above to get started.
| Date | Day | Total Calls | Conversations | Scored | Day Avg | Level |
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No data yet. Evaluate calls to see weekly averages.
| Week | Calls Evaluated | Week Avg | Performance |
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No data yet. Evaluate calls to see monthly averages.
| Month | Calls Evaluated | Month Avg | Performance |
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This self-assessment helps agents evaluate how effectively they are leading conversations using the NILDA Method. Move every conversation from pressure to trust, from pitching to guiding, and from selling to serving.
Select a score for each behavior — lower = friction, higher = trust-building communication.
Rate each question 1–10. The section score is the average of its 4 questions and auto-populates the Final Score Review.
All scores are calculated automatically from your matrix and NILDA phase ratings above.
| Evaluation Area | Derived From | Score / 10 |
|---|
"People resist pressure. People respond to clarity, certainty, empathy, and leadership."
